Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, an eligible non-food item must be unused and in its original packaging. You’ll also need a receipt or proof of purchase.

To start a return, you can contact us at sales@legacysips.com. Please note that returns will need to be sent to the following address: 16769 Bernardo Center Drive, Ste 1-317, San Diego, CA 92128

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs for eligible change-of-mind returns. For damaged, defective, or incorrect items, please contact sales@legacysips.com with your order number and photos so we can assess the issue and arrange an appropriate resolution. Please do not send items back without approval.

You can always contact us for any return question at sales@legacysips.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Tea and coffee products are not eligible for change-of-mind returns. If your order arrives damaged, defective, or incorrect, please contact sales@legacysips.com with your order number and photos so we can assess the issue and arrange an appropriate resolution. Please contact us before requesting a return if you have questions about another item’s eligibility.

Unfortunately, we cannot accept returns on sale items or gift cards.

All sales made at in-person events, expos, and pop-ups (including POS transactions) are final sale and are not eligible for returns or exchanges. If you have a concern about a product purchased at an event, please contact us at sales@legacysips.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@legacysips.com.